You are not alone
پوسٹڈ بايئ ilya b انرر دوبئي فورم
At least you have an option to switch to Etisalat. I also had similar issues with du when I moved in my apartment.
They were did not come to setup internet TWICE. First time it happened because of a 'system issue' and the second one because they just did something wrong.
The full story is on my blog called settling in